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WHAT IS THE PROCESS FOR GETTING HELP IF I HAVE TECHNICAL PROBLEMS?

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1.

Refresh your browser

First please simply try "refresh" your browser by clicking the refresh/reload button. This solves a lot of issues.

Any question you have answered in previous screens are already saved. However, you may lose your response on your current screen if you have to refresh.

If you've typed in a lot of information you may want to copy and paste this info somewhere else before refreshing so you don't lose it.

2.

Close and restart the trial

Closing all other tabs, browser windows, and other programs--then restarting your browser and returning to the trial link may resolve your issues.

 

3.

Try a different browser/device

The system requirements are currently:

Windows 7 and newer
- Chrome (latest version)
- Firefox (latest version)

Android Smartphones
- Chrome (latest version)
- Firefox (latest version)

Apple OS on laptops/desktops is currently NOT supported but some jurors have reported it working on:
- Chrome (latest version)
- Firefox (latest version)

Safari 11  on iPhones/iPads is also NOT supported but reports are that it may work. 

 

4.

Contact Us

Contact your recruiter

--or--

Send a text or call Will Gardner, Director of Software Technology at: 701-388-6171

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